GiffoMart is devoted to safeguarding and respecting your privacy. We shall always take reasonable and suitable steps to protect your personal information from unauthorized use or disclosure. These measures include, but are not limited to, the implementation and adherence to multiple physical security protocols, cyber security protocols, data encryption, data anonymization, and access restriction. This Privacy Policy (together with the General and particular terms and conditions applicable to the services you have subscribed to) describes what personal information we hold, how we use it, and how you may verify and correct any personal information we have on file for you.

Your Personal Information

Personal information is any information that is unique to an individual consumer who uses our services.
We may gather personal information about you, such as:

  1. Your name, gender, birth date, and identity document number
  2. Your billing and/or delivery addresses, phone number, fax number, and email address
  3. Banking information, debit or credit card information
  4. Purchased items and services information
  5. Your preferences for certain goods and services
  6. Your demographic information, level of education, employment, household income, interests, and activities
  7. The channel via which you purchased our goods or services
  8. how you use our products and services, which may include traffic data and the date, time, duration, and cost of your communications, as well as the types of websites you visit, your spend, your device details, your phone usage, your purchasing habits, your location, and your searching and browsing history on our websites
  9. Your data usage, roaming information, internet protocol (IP) address, and device details, the date and time of your visit to our websites, the type and version of browser used, the operating system and platform, and the URL of any websites you used to access our website
  10. Your correspondence with us your account information, such as payment history, services used, and anything else pertaining to your account any information required to conduct a credit check with credit reporting agencies any additional information we require to perform a specific service

If you provide us with personal information about another person in connection with the provision of a service, you are responsible for ensuring that they are aware of and agree to us keeping records about them, and that we will process their personal information in accordance with this Privacy Policy.

How we use your personal information

We collect and use personal information to help us manage your account:

  • to confirm process your orders
  • to validate you as a registered customer when using our services or when calling the GiffoMart Contact Centre
  • to deliver products and services to you (whether we provide them or not)
  • to manage your account with us and for billing purposes
  • to improve our products and services and develop new ones
  • to manage our network and help us optimize your network coverage and our network
  • to tell you about our products and services or allow trusted partners to tell you directly about their products
  • to respond to any questions or concerns you may have regarding our network, products or services
  • to comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests
  • to make credit decisions about you
  • to ensure security for you and our staff
  • to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks
  • to carry out statistical analysis and studies which may be shared with third parties, only in an anonymized form

We may monitor your use of the services and record any calls made to the GiffoMart Contact Centre for training, financial control, quality control and regulatory purposes.


Like many other websites, we use cookies. Cookies are little files that websites put on your device to provide you with a better, more personal and relevant experience online. Some cookies are essential for websites to work and others remember things about you to give you a better, more enjoyable experience online. By continuing to use our websites, you are agreeing to our use of cookies. Alternatively, you can manage them in your browser settings. However, refusing cookies may mean that you are unable to access certain parts of our websites.

We use various types of cookies, including essential cookies (which help you move around the secured areas of the websites and do things you have specifically come to the websites for, for examples remembering products you put in your basket and information you enter in forms), cookies for website information (which collect anonymous information about how visitors use our websites, including the most popular pages and any error pages you see), and cookies that save your settings.

Sharing and Disclosing Your Personal Information

Your personal information may be shared with, or transferred to, our subsidiaries, affiliated companies, and trusted third parties (including agents, resellers, subcontractors and suppliers who are directly involved in the supply of the services ordered by you. We shall not share or use your personal information with our affiliates or any third party that is not directly involved in the provision of the services, without obtaining your prior express consent. However, you always have the option to withdraw your consent by contacting GiffoMart Contact Centre.
We may disclose your personal information, with predefined processes, if such disclosure is:

  1. permitted by UAE applicable laws;
  2. expressly permitted by the UAE telecommunications regulations or any other aspect of the UAE regulatory framework;
  3. in response to legal process (e.g. police, emergency services, etc..) in order to comply with a court order or applicable law or in connection with judicial proceedings or other legal process.
  4. necessary for the execution of the agreement between us and the provision of our services to you;
  5. made in order to protect us or our customers’ legitimate interests;
  6. expressly permitted by you (express opt-in consent).
  7. To be more specific, we may disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or to protect the rights, property, or safety of Etisalat, our customers or others. We may share your personal information with reputable credit reporting agencies for the purposes of fraud protection and credit risk reduction.

We may also share your personal information for emergency services, including your approximate location.
We may be required to disclose your personal information or legally intercept the services to comply with the laws of the UAE or the express instructions of a competent authority (such as the Telecommunications Regulatory Authority) or where it is deemed necessary in the interests of public or national security.
In addition, we may share aggregated and/or anonymized (non-personally identifiable) information, derived from your personal information, publicly and with our partners such as publishers, advertisers, website owners etc.